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Real time : preparing for the age of the never satisfied customer /

By: Material type: TextPublication details: Boston, Mass. : Harvard Business School Press, c1997.Description: xi, 204 p. : ill. ; 22 cmISBN:
  • 0875847943 (alk. paper)
Subject(s): DDC classification:
  • 658.4/06 21
LOC classification:
  • HF5548 .M365 1997
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Books Murang'a University of Technology Library General stacks HF5548 .M365 1997 (Browse shelf(Opens below)) Available 013176

Includes bibliographical references (p. 183-187) and index.

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