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Technology and customer service : profitable relationship building /

By: Contributor(s): Material type: TextSeries: NetEffect seriesPublication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2005.Edition: 1st edDescription: vii, 200 p. : ill. ; 24 cmISBN:
  • 0130989908
Subject(s): DDC classification:
  • 658.8/12 22
LOC classification:
  • HF5415.5 .T515 2005
Contents:
Recognize the role of customer loyalty in your success -- Understand and deal with customer turnoffs -- Exceeding expectations for proactive loyalty-building -- Achieve loyalty with a-plus value and information -- Achieve loyalty with a-plus personality and convenience -- Use effective call centers to build customer loyalty -- Offer help desks to build customer loyalty -- Apply the power of CRM to build customer loyalty -- Design web pages that build customer loyalty -- Anticipate future technology trends to build customer loyalty -- Manage people and technology to build customer loyalty.
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Books Murang'a University of Technology Library General stacks HF5415.5 .T515 2005 (Browse shelf(Opens below)) Available 029371

Includes bibliographical references and index.

Recognize the role of customer loyalty in your success -- Understand and deal with customer turnoffs -- Exceeding expectations for proactive loyalty-building -- Achieve loyalty with a-plus value and information -- Achieve loyalty with a-plus personality and convenience -- Use effective call centers to build customer loyalty -- Offer help desks to build customer loyalty -- Apply the power of CRM to build customer loyalty -- Design web pages that build customer loyalty -- Anticipate future technology trends to build customer loyalty -- Manage people and technology to build customer loyalty.

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