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Customer service : building successful skills for the twenty-first century /

By: Material type: TextPublication details: Boston : McGraw-Hill, c2005.Edition: 3rd edDescription: xvi, 416 p. : ill. (some col.), col. maps ; 26 cmISBN:
  • 0072938056 (pbk. : alk. paper)
Subject(s): DDC classification:
  • 658.8/12 22
LOC classification:
  • HF5415.5 .L83 2005
Online resources:
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Books Murang'a University of Technology Library General stacks HF5415.5 .L83 2005 (Browse shelf(Opens below)) Available 025039
Books Murang'a University of Technology Library General stacks HF5415.5 .L83 2005 (Browse shelf(Opens below)) Available 015373
Books Murang'a University of Technology Library General stacks HF5415.5 .L83 2005 (Browse shelf(Opens below)) Available 014797

Includes bibliographical references (p. 406-408) and index.

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