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Customer service : career success through customer satisfaction /

By: Material type: TextPublication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2005.Edition: 3rd edDescription: viii, 232 p. : ill. ; 24 cmISBN:
  • 0131779966 (pbk.)
Subject(s): DDC classification:
  • 658.8/12 22
LOC classification:
  • HF5415.5 .T513 2005
Contents:
Foster positive attitudes : recognizing the role of customer service in your success -- Recognize and deal with customer turnoffs : the customer keeps score -- Deal with dissatisfied customers : here's an opportunity for you -- Exceed customer expectations : the master key called A-plus -- Use behaviors that win customer loyalty : it's what you DO -- Apply winning telephone techniques : use phone responsiveness to create customer loyalty -- Use web sites to build customer loyalty : tap into the miracle of the internet -- Use written messages to boost customer satisfaction and loyalty : writing can create valuable ties -- Get others to give great service : roles of the supervisor, manager, or leader -- Understand the future of customer loyalty : changing conventions in customer service.
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Books Murang'a University of Technology Library General stacks HF 5415.5 .T51 2005 (Browse shelf(Opens below)) Available 023648

Includes bibliographical references and index.

Foster positive attitudes : recognizing the role of customer service in your success -- Recognize and deal with customer turnoffs : the customer keeps score -- Deal with dissatisfied customers : here's an opportunity for you -- Exceed customer expectations : the master key called A-plus -- Use behaviors that win customer loyalty : it's what you DO -- Apply winning telephone techniques : use phone responsiveness to create customer loyalty -- Use web sites to build customer loyalty : tap into the miracle of the internet -- Use written messages to boost customer satisfaction and loyalty : writing can create valuable ties -- Get others to give great service : roles of the supervisor, manager, or leader -- Understand the future of customer loyalty : changing conventions in customer service.

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