"An essential tools resource"--P. [4] of cover.

Includes bibliographical references.

Preface -- The difference between training and consulting : which annual to use? -- Introduction to the 2007 Pfeiffer annual : training -- Experiential learning activities. Introduction to the experiential learning activities section -- Experiential learning activities categories -- The serendipity bowl : gaining insight about oneself / Steve Sphar -- Four generations : exploring generational diversity / Charlotte S. Waisman and Linda M. Bedinger -- Ten tips : being heard by others / Peter R. Garber -- It's only fair : exercising influence / Connie Phillips -- What makes you the best? Making decisions / Leanne Cusumano Roque -- What's the scenario? Using a planning tool / Tiffani D. Payne and William J. Rothwell -- Rows and circles : understanding cultural differences / Peter Heinze and Shirley Muñoz -- Fairness : distributing rewards fairly / Chris W. Chen -- Shuffle the participants : breaking into small groups / Robert Alan Black -- Boss extreme makeover : investigating leadership / Karen S. Ostrov and Jennifer B. Bakke -- Delegation skills : using them on the spot / Deborah Spring Laurel -- A valuable list : exploring an organization's values / Frank A. Prince -- Change opportunities : identifying actions and support / Saundra Stroope -- Editor's choice. Introduction to the editor's choice section -- It's all in the cards : paying attention / Richard T. Whelan -- Fluidity and balance : the challenge of work/life balance / Teri Lund -- Inventories, questionnaires, and surveys. Introduction to the inventories, questionnaires, and surveys section -- It's about time : personal productivity assessment / Priscilla Ronan -- Full-scope evaluation planning inventory / Joan Conway Dessinger and James L. Moseley -- Assessing your servant-leadership skills / Homer H. Johnson -- Articles and discussion resources. Introduction to the articles and discussion resources section -- Developing relationships / K. S. Gupta -- Exploring the "zone" of peak performance / Stephen Randall -- Informal learning : a way to unleash new power from e-learning / Margaret Driscoll and Saul Carliner -- Modifying motivation : encouraging difficult learners / Diane Walter -- What a difference a day, a door, and a donut make : fourteen tips to make your facilitation style fit your room / Dianna Booher -- Independent means : leveraging internal expertise / Ajay M. Pangarkar and Teresa Kirkwood -- Two job aids for the design of synchronous e-learning / George M. Piskurich -- Using scenarios in problem solving / Donna J. Bear -- The mentee is the customer : driving the mentoring process / Mohandas Nair -- Maximizing brain potential for learning : Robert (Bob) W. Lucas -- Beat the outsourcing blues : audit for quality training / Deborah Spring Laurel -- Managing managers : what do second-line managers do, anyway? / Barbara Pate Glacel -- Contributors -- Contents of the companion volume, the 2007 Pfeiffer annual : consulting -- How to use the CD-ROM.