Kazanjian, Kirk. <br/><br/>
Exceeding customer expectations :  what Enterprise, America's #1 car rental company, can teach us about creating lifetime customers / 

 - 1st ed. 
 - New York :  Currency Doubleday,  c2007. 
 - xviii, 233 p. ;  22 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0385518323 (alk. paper) 9780385518321 (alk. paper) 
<br/><br/><label>LCCN: </label>2006048969 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Enterprise Rent-A-Car.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--United States.
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / .K38 2007 
<br/><br/><label>Dewey Class. No.: </label>658.8/12