TY  - BOOK
AU  - Kazanjian,Kirk
AU  - Kazanjian,Kirk
TI  - Exceeding customer expectations: what Enterprise, America's #1 car rental company, can teach us about creating lifetime customers 
SN  - 0385518323 (alk. paper)
AV  - HF 5415.5 .K38 2007
U1  - 658.8/12 22
PY  - 2007///
CY  - New York
PB  - Currency Doubleday
KW  - Enterprise Rent-A-Car
KW  - Customer services
KW  - United States
N1  - Includes index
UR  - http://www.loc.gov/catdir/enhancements/fy0661/2006048969-b.html
UR  - http://www.loc.gov/catdir/enhancements/fy0661/2006048969-d.html
ER  -