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Service breakthroughs : changing the rules of the game /

By: Contributor(s): Material type: TextPublication details: New York : Free Press ; Toronto : Collier Macmillan, c1990.Description: xii, 306 p. : ill. ; 25 cmISBN:
  • 0029146755 :
Subject(s): DDC classification:
  • 658.8/12 20
LOC classification:
  • HF5415.5 .H43 1990
Online resources:
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Books Murang'a University of Technology Library General stacks HF5415.5 .H43 1990 (Browse shelf(Opens below)) Available 013353

Includes bibliographical references (p. 279-293) and index.

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