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1.
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Customer service : a practical approach by
Edition: 6
Material type:  Text; Format:
print
; Literary form:
Not fiction
BostonPearson2013
Availability: Items available for loan: Murang'a University of Technology Library (1)Call number: HF5415.5.H2897 2013.
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2.
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3.
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Services marketing : integrating customer focus across the firm / by
Edition: 3rd ed.
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Boston : McGraw-Hill/Irwin, c2003
Availability: Items available for loan: Murang'a University of Technology Library (2)Call number: HD9980.5 .Z45 2003, ...
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5.
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Services marketing
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: [Toronto] McGraw Hill 2011
Availability: Items available for loan: Murang'a University of Technology Library (1)Call number: HF 5415.122 .S4 2011.
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6.
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7.
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Service leadership : the quest for competitive advantage / by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Thousand Oaks : SAGE Publications, c2006
Availability: Items available for loan: Murang'a University of Technology Library (1)Call number: HF 5415.5 .G75 2006.
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8.
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Customer service : career success through customer Loyalty / by
Edition: 4th ed.
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Upper Saddle River, N.J. : Pearson Education Ltd., 2007
Availability: Items available for loan: Murang'a University of Technology Library (3)Call number: HF 5415.5 .T52 2007, ...
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9.
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Service breakthroughs : changing the rules of the game / by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New York : Toronto : Free Press ; Collier Macmillan, c1990
Availability: Items available for loan: Murang'a University of Technology Library (1)Call number: HF5415.5 .H43 1990.
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10.
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11.
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12.
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13.
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14.
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Services marketing : text and readings / by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Dublin : Mercury Publications, c1996
Availability: Items available for loan: Murang'a University of Technology Library (1)Call number: HD9980.5 .S43 1996.
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15.
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16.
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Customer service : a practical approach / by
Edition: 3rd ed.
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Upper Saddle River, NJ : Prentice Hall, c2003
Availability: Items available for loan: Murang'a University of Technology Library (1)Call number: HF5415.5 .H28 2003.
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17.
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Supply chain management: strategy, planning and operation by
Edition: 3rd ed.
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Upper Saddle River, NJ. Pearson/ Prentice Hall c2007
Availability: Items available for loan: Murang'a University of Technology Library (1)Call number: HF5415.13 .C53 2007.
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18.
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Customer-responsive management : the flexible advantage / by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Cambridge, MA : Blackwell Publishers, 1996
Availability: Items available for loan: Murang'a University of Technology Library (1)Call number: HF 5415.5 .D38 1996.
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19.
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Services marketing / by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New York, NY : J. Wiley & Sons, c1998
Availability: Items available for loan: Murang'a University of Technology Library (1)Call number: HD9980.5 .K87 1998.
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20.
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Services marketing : people, technology, strategy / by
Edition: Canadian ed.
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Toronto : Pearson Prentice Hall, c2008
Availability: Items available for loan: Murang'a University of Technology Library (1)Call number: HD 9980.5 .L69 2008.
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